New - Automatic initial height management on laser stations: the tray or head of the laser moves to the initial requested Z position (height) before engraving/cutting.New - Interface redesign: the whole interface has been redesigned to be even more simple to use and compatible with 4K screens.They may set up personalized alerts as well.Īll this on one dashboard and automatically updated through the cloud. For the direct users of our solutions, they can monitor the daily activities of our solutions and finetune their capacity load according to specific events and seasons.It also provides useful information of the machine use and features (most frequently used features or engraved items) and helps to finetune and improve the customer experience.
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Ship spare parts within a Day lead time.Ensure the availability of backup machines in case yours becomes unavailable.Offer hotline technical support with extended business hours.Secure quick repairs in compliance with our group quality standards.We have created international repair and technical hubs to gather all the technical skills and competencies together.
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We make every effort to offer service levels and benefits that fit your needs. Which is why we focus the development of our service offer to secure and maximize the usage of our solutions.Īs your needs differ, depending whether you are in manufacturing, leading the network of retail shops of a well-known brand, or an independent entrepreneur expert in your activity.